A Conversation Intelligence Platform for high growth Revenue teams has announced it reached new milestones for the company in 2020, including tripling its New ARR YoY in Q4, while adding to its roster of market-leading customers. Market leader Chorus.ai said the company’s growth was driven by bolstering its leadership team with key hires, making strategic investments in its platform, and adding exceptional talent to its workforce across all areas of the business.
Jim Benton, CEO of Chorus.ai, said: “2020 fundamentally changed the way Revenue organizations operate. Sales teams shifted to working from home virtually overnight and the remote sales environment became the new reality, accelerating the use of Conversation Intelligence to improve workflows and to better understand the voice of the customer.
“We stepped up our efforts from the beginning to help our company and our customers navigate the changing sales environment with proprietary insights about the changing dynamics brought about by the pandemic.
“I’m thrilled with the energy and dedication of the entire organisation to maintain our incredible momentum while strengthening relationships with our customers and enabling them to achieve their business outcomes.”
Chorus’ track record of delivering advanced AI capabilities continued through 2020 with the launch of new, innovative solutions that enable Revenue teams to fully understand the relationships between sellers and prospects.
Industry leaders like DocuSign, Coursera, and HighRadius became Chorus customers in 2020, and the company plans to continue growing its enterprise ecosystem by providing unparalleled visibility into customer relationships.
The company’s key product enhancements, which were fuelled by a $45M Series C funding round, included: