Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?

Watch on YouTube CX Today's Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at Five9 . We reflect on 2024, considering the chall...

Charlie Mitchell

Watch on YouTube

CX Today's Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at Five9.

We reflect on 2024, considering the challenges and opportunities of contact center AI. In doing so, we discuss:

The challenges of 2024, and what has caused them?
What lessons should contact centers take forward?
What do the brands performing best with contact center AI have in common?
How is Five9 setting its customers up for success with contact center AI?

Flick through the referenced Five9 survey here.

Check out the blog Steve penned and cited here.

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