The world’s leading and most influential customer service online platform CCW is hosting its Customer Contact Week Online 2021 event starting today.
Taking place over two days, the event will bring many customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
This year's agenda includes CX trends and innovations, rethinking customer journeys in a new CX landscape, AI effects on CX as well as frictionless experiences and brand perception.
Some of the speakers include:
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- Teresa Anania – VP of Global Customer Succes, Zendesk
- Brian Cantor – Principal Analyst, CCW Digital Director, CCW Digital
- Elan Keshen – Sr. Product Marketing Manager, Ada
- David O'Malley – Chief Revenue Officer, Alida
- Julie Casteel – CMO & Chief Strategic Accounts Officer, ibex
- Jen Jackson – VP of Customer Service, Dialpad
- John Koo – Chief Marketing Officer, Airkit
Attendees will be able to learn more about Zendesk’s POV on CX Trends & Innovations, watch a roundtable of executives from LiveVox, Dialpad, Airkit, and NICE, along with tips on how to easily manage call volume spikes with no sacrifice in quality.