CX Today's Charlie Mitchell hosts Anand Janefalkar, Founder & CEO of UJET, and Baker Johnson, CMO of UJET.
In this session, we discuss the evolution of the CCaaS market, considering:
- The latest contact center trends.
- How have CCaaS vendors reacted to these trends?
- Predictions for the CCaaS market.
- Why is UJET well-placed to succeed in the space, given these predictions?
Check out our rundowns of the CCaaS market reports mentioned in the discussion here:
Aragon Research: https://www.cxtoday.com/contact-centre/who-are-the-leading-intelligent-contact-center-vendors-aragon-research-its-findings-ujetcx/