CallTower has added the Webex Contact Center to its portfolio of communications and collaboration solutions.
As a result, CallTower may now assist businesses in using Webex for all their employee and customer communications.
Such a possibility excites Doug Larsen, VP of Software & Product at CallTower, highlighting Webex’s security expertise as a significant differentiator.
"CallTower is excited to deliver the next level Webex experience to our contact center customers to meet their evolving security and productivity needs," he said.
With Webex Contact Center, mission-critical services will always be available and operational thanks to a resilient and secure Cisco architecture.
Yet, CallTower is much more than an intermediary between Webex and the end user.
Indeed, it has its own UCaaS, CCaaS, and collaboration platforms. Yet, it also teams up with leaders from across each market.
In doing so, CallTower blends its native tools with third-party solutions to offer its clients more control over their communications environment.
For instance, instead of only offering CallTower for UCaaS, it also helps clients deploy Microsoft Teams or Webex.
In CCaaS, its clients can choose between CallTower, Five9, and now Webex too.
There are also many collaboration tools to choose from, whether that is Webex, Office365, or – of course – CallTower.
From there, CallTower brings these together with its Connect solution, an admin portal for IT teams to manage all their communications solutions from a single space or mobile app.
In furthering its relationship with CallTower, Webex opens up more routes to market, putting its CCaaS solution in the hands of customers Cisco has never touched before.