One of Europe’s leading call and contact centre events, the Call & Contact Centre Summit, has returned as a virtual event for the second year.
Featuring live demonstrations and video sessions as well as opportunities for networking, the event showcased the latest technologies, strategies and advancements for call and contact centre professionals in IT, general management, HR, marketing, and operations.
Six Event Theatres
With headline sponsors RingCentral, Vonage and Sabio, as well as event partner the UK Contact Centre Forum, the event featured six learning streams with interactive sessions, including:
- The Future of the Contact Centre Theatre
- The Cloud Contact Centre Theatre
- Virtual / Work From Anywhere Technologies Theatre
- Customer Service / Engagement Theatre
- Employee Engagement Theatre
- CX / UX Innovation & Consumer Insights Theatre
Speakers included the likes of Antoine Starek, HR Transformation Senior Director, Capgemini, who leads the Capgemini Business Services DEO Practice for EMEA, Celine Maher, UK&I VP, Zendesk, a leader with more than 20 years of experience in eCommerce, Fintech and SaaS industries, and Chris Rainsforth, Head of Operational Management Practice, Verint, a 20-year veteran of the contact centre industry who has held roles in Operations, Planning, Training and Quality.