CX Today has its renewed partnership with the Call & Contact Centre Expo, the most comprehensive and celebrated CX event in the UK.
The expo shines a light on how the customer experience realm is evolving by connecting customer service and engagement professionals with the latest tools, techniques, and systems.
Taking place at ExCeL London on the 29th and 30th of November, it also brings together industry experts from stalwart tech brands - such as Cisco, Five9, Genesys, NICE, Zoom, and many more.
Each will provide visitors with top-notch guidance on customer experience – alongside several independent thought leaders.
These include expert-on-everything Microsoft Tom Arbuthnot (as below), Get Out of Wrap Podcast host Martin Teasdale, and Director of Injection Consulting Nerys Corfield.
That’s just a sneak peek of the terrific lineup of industry tech and thought leaders who will showcase many solutions that will shape the contact centres of tomorrow.
In 2022, that was also the case, with sessions inspiring some popular pieces of content on CX Today, including our article: 5 Contact Center Automation Trends to Watch Out for in 2023.
We also racked up several insightful interviews, including one with the contact centre team at Google, as showcased below.
Each example – and many others - highlights the growing role of technology in contact centres, and the expo has become an integral place to catch up on all the latest innovations within the space.