Call & Contact Centre Expo 2021 is taking place next week from 16-17 November at ExCeL London.
The physical event will serve as a fantastic opportunity for customer engagement professionals, as well as those in IT, general management, HR, marketing and operations, to come together and discuss all things contact centre – from technology to strategy.
The event is featuring a host of exhibitors, seminars and panel debates – as well as technology and product demonstrations.
We’ve picked out a few highlights including a keynote from Zendesk’s Prelini Udayan-Chiechi, VP of Marketing EMEA, at 15:30 on 16 November, discussing the key factors behind building a digital-first workplace, including implementing a new workplace philosophy and embracing flexibility.
Tom Arbuthnot, Principal Solutions Architect - Modality Systems, meanwhile, is presenting a session called Microsoft Teams Contact Centres, Understanding Your Options at 14:45 on 16 November, which will answer questions around the benefits of a Teams Contact Centre, the integrations it offers, and the agent experience it provides.
At 12:30 on 17 November, Digital First: Delivering Connected CX from Alberta Bosco, Director of Product Marketing – Puzzel, will look into the evolving role of the contact centre, and how AI and automation can help enable more personalised customer journeys.