Customer experience intelligence company, Calabrio, recently announced their new collaboration with Twilio Flex. Twilio Flex cloud contact centre users can now add exceptional workforce management capabilities to their operations through Calabrio ONE on the Flex ecosystem.
The cloud-to-cloud connection of Twilio Flex and Calabrio ONE was announced at the beginning of 2021 and serves an important role for today’s cloud contact centres. Companies in search of a flexible, customisable, and data-driven experience will finally have the solution they need.
As part of the ecosystem for Twilio Flex, Calabrio helps businesses to accelerate their contact centre transformation through a modern Workforce Management suite that supports customer conversations on any channel, from voice to chat.
Joining the Twilio Flex Ecosystem
With the Twilio Flex Ecosystem, companies can quickly and conveniently extend the performance of their contact centre using integrated add-ons from leading cloud technology and customer experience partners. Calabrio partnered with Twilio to minimise the demand for costly integrations and support faster deployments.
Customers have the confidence of knowing that the solution has already been pre-validated to ensure seamless integration. The partnership between Twilio and Calabrio also promises superior end-to-end support. As VP of Global Partners for Calabrio, Ross Daniels, noted, businesses need flexible solutions and intuitive purchasing experiences to navigate the new reality delivered by COVID-19.