CX Today's Sandra Radlovački hosts Surbhi Rathore, CEO and Co-Founder of Symbl.ai.
In this session we discuss the following:
- Common challenges around customer interaction data
- Why do we need programmability in agent coaching experience?
- The role of conversation intelligence in enabling customisations
- What differentiates the AI for coaching that can be built with Symbl.ai?
If you're looking for more information on this topic visit: www.symbl.ai
Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our Youtube channel.