BT and Infobip are expanding their partnership to help enterprises unify their contact centers.
The two companies confirmed their ongoing partnership in an official release, offering advanced, AI-powered communication services to multinational businesses worldwide.
The current partnership will combine BT’s Global voice and inbound contact capabilities with Infobip’s market-leading cloud communications platform.
The collaboration intends to drive innovation in global connectivity and provide its enterprises with secure, seamless, and scalable customer engagement across multiple channels.
Colm Sunderland, Sales Director at BT International, discussed the growing market demand for higher-level communication systems, claiming that “enterprises around the world are looking to level-up their communications and engagement systems, requiring smart, interactive services to best serve their customers.
BT International’s leading voice communication capabilities combined with Infobip’s platform will deliver a comprehensive set of services to power our customers’ Intelligent CX Engagement.
Matija Ražem, Chief Commercial Telecom Officer at Infobip, also emphasized the value this latest collaboration will bring to the market.
“BT is a giant in the telecoms sector and a natural partner for Infobip," he said.
“Powered by AI and designed for scale, the expansion of our partnership will offer a market-leading unified communications platform, helping to drive greater efficiencies and extend enterprises’ global reach."
The expanding partnership will enable enterprises to unify their customer contact centers into a single virtual network.
