BrightCloud has announced a strategic partnership with Vonage, a global leader in cloud communications, to strengthen its customer experience optimisation solution with Vonage’s Communications APIs.
As a Cisco Contact Centre partner, BrightCloud Group will provide the capability to integrate Vonage’s Communications Application Programming Interface (API) technology into Cisco Webex Contact Centre within its BCSquared Cloud Contact Centre Managed Service Platform.
Alex Morrison, CEO of BrightCloud Group, said: “After recognising the synergy between our customer experience, communication expertise and technological advancements, we knew that forming a strategic partnership with Vonage would be significantly valuable for both organisations.
“With the UK’s largest team of specialists who focus solely on Cisco Contact Centres, BrightCloud Group is already equipped with the specific skill-set to achieve a seamless integration of Vonage APIs into our own customer optimisation solution, providing accessibility through our BCSquared Platform to the best in breed Cisco technology Webex Contact Centre.
“With Vonage, we can offer enhanced functionality to our Cisco contact centre customers from within our enhanced, single, scalable solution on BCSquared. As this relationship grows, so will both organisations’ ability to offer the best of breed contact centre experiences for businesses across the globe.”
With a focus on delivering omni-channel Unified Communications strategies for its customers, BrightCloud Group will merge the additional functionality powered by Vonage APIs, such as video, SMS and social media channels, into its own customer experience optimisation solution CCBox to make all contact centre applications available in a single, complete solution.