Popular stories shared among agents, business leaders and our loyal readership are on top CX tips, new solutions launched and mergers. Didn’t have a chance to read through them all? Don’t worry, we’ve done the leg work for you and selected our top five popular articles from last week. Enjoy!
Kustomer Partners with Travel Rental Brand AvantStay
Vacation rental brand, AvantStay, has partnered with Kustomer, an omni-channel CX platform, to implement queue rules to analyse customer needs and route convos via chatbots. AvantStay has already seen results in staff productivity, thanks to merging omni-channel comms and leveraging data.
This partnership news is another addition to the larger trend of hospitality brands investing in the sophistication of their platforms, ensuring contactless operations and tech-enabled guest relations amid COVID-19.
O2 and Artificial Solutions Sign Conversational AI Deal
Artificial Solutions, the leading specialist in Conversational AI for the enterprise, today announced that O2, one of the leading integrated telecommunications providers in Germany, have penned a new three year Conversational AI deal for the German market.
Artificial Solutions will provide it’s a cloud-based integrated development environment for Microsoft LUIS’ customers, LUIS^Teneo.
Freshworks Reportedly Planning US IPO
The customer and employee engagement software provider Freshworks has reportedly hired banks in preparation for an initial public offering in the United States, with Morgan Stanley serving as lead.
According to Reuters, the San Mateo, California-based company is eyeing a Nasdaq stock market debut that could see the company valued at around $10bn – with the move expected to happen in the coming months.