Popular stories shared among agents, business leaders and our loyal readership are on top CX tips, new solutions launched and mergers. Didn’t have a chance to read through them all? Don’t worry, we’ve done the leg work for you and selected our top five popular articles from last week. Enjoy!
Content Guru Unveils Wavenet Partnership
Content Guru and Wavenet’s new alliance is built upon a shared mission to deliver outstanding and transformational communications technology to organisations across the UK. With over 15 years’ experience in delivering Contact Centre as a Service (CCaaS) to organisations in every sector, from healthcare to finance, Content Guru is expanding its worldwide operations to meet fast-growing demand for cloud-based omnichannel customer engagement and experience solutions.
NICE Launches New AI-Powered Recording Solution
NICE announced it is transforming the way contact centres manage interaction recording with the launch of a new AI-powered recording solution, InterACT. The solution automates end-to-end recording decisioning processes, dramatically reduces manual configurations, saves time and minimise human error. InterACT provides secure operations paired with business continuity and support for up to 200,000 agents on the same system.
New Talkdesk Solution Helps Break Down Channel Silos
Talkdesk has today launched an end-to-end CX solution designed to help retailers and brands ready their contact centres to support post-pandemic shopper expectations.
Talkdesk Flexible Shopping equips retailers with integrated, cloud-based contact centre tools to help streamline curbside pickup, buy online-pickup in store (BOPIS) and appointment shopping communications. Retailers can manage services through multiple communication channels, including voice, messaging, email, chat and social channels from one solution.