It’s no secret that it can be difficult to stay on top of things in such a fast-paced world. But don't fluster, because we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Find out last week's trending titles below!
Contentsquare Acquires Hotjar
Contentsquare announced that it has acquired rival Hotjar, bringing together two major players in the digital user experience and analytics space.
By joining forces, the two companies are setting out to “serve the global market end-to-end,” targeting businesses of all sizes and supporting the digital transformation efforts of merchants.
Lucency Picks IntelePeer’s Atmosphere CPaaS Solution
Lucency has selected IntelePeer’s omni-channel Atmosphere CPaaS solution to enhance its breakthrough digital-to-voice Software-as-a-Service (SaaS) technology that captures the context of a customer’s engagement journey.
With Atmosphere CPaaS, a powerful platform built to improve processes and solve business challenges, Lucency enables product managers, marketers and contact centre teams and agents to create customised experiences for each visitor while increasing profitability.
Avaya Invests in Digital Identity Platform Provider Journey.AI
Avaya today announced it has made an investment in Journey.Ai, developer of a digital trusted identity platform focusing on enhancing privacy, security and CX
Based in Denver, Colorado, Journey is a part of the Avaya DevConnect partner ecosystem. The Journey digital trusted identity platform, integrated with Avaya OneCloud CCaaS offerings, enables enterprises to interact and transact with customers in a secure and simple manner.