Popular stories shared among locked-down agents, business leaders and our loyal readership are on AI, acquisitions and a brand new smile function from Google this week. Didn’t have a chance to read through them all? Don’t worry, we’ve done the leg work for you and selected our top five popular articles from last week. Enjoy!
Talkdesk Vacation Now to Help Tourism Sector
Talkdesk has announced a new COVID-19 relief and recovery solution designed to help travel and hospitality companies ready their contact centres in preparation of the surge of customer demand.
Talkdesk Vacation Now transitions contact centres to the cloud in as little as 24 hours and equips agents with best-in-class tools to work from anywhere.
Tiago Paiva, chief executive officer, Talkdesk, said: “Customer experience has never been more important than it is now, as customers look to the brands they love and trust to help them reset, refuel and restart their lives. As consumers prepare to leave their homes to visit loved ones, see the world and celebrate life again, Talkdesk will be there to help the travel and hospitality industry deliver fast, personal experiences for every customer.
HSBC Continues WFH Drive
HSBC has moved 1,200 employees to permanent remote working contracts in the UK.
Up to 70% of the bank’s 1,800 call centre workers based across Britain has decided not to return back to their offices, workforce union Unite announced.
The move is the biggest indictor yet of the nation’s financial sector’s changes to be enforced as the country continues its robust, world-leading vaccination programme.
HSBC’s move to base some staff permanently at home goes further than most of its rivals, which are opting for a mixed approach with hybrid models in place.
Weston is Teaming Up With 8×8
Weston, the leading international technology distributor, has announced today the launch of a distribution agreement with 8×8, a recognised leader in integrated cloud communications and contact centre solutions.