Welcome to our round-up of the top news in the CX space over the last 7 days.
Twilio and Teleperformance Announce Global Partnership
Twilio and Teleperformance have agreed to partner in the interest of bringing leading cloud contact centre solutions to businesses across the globe.
Specialists in digital CX, both businesses strive to support their clients in offering differentiated experiences that meet modern customer expectations. Teleperformance will support its global client base in driving a unified view of CX across the business. However, the company may also combine their CX expertise with Twillio’s offerings for many more purposes.
Personetics Receives $85M Investment from Thoma Bravo
Personetics has closed an $85 million funding round from Thoma Bravo.
In total, the customer engagement platform provider, which aims to drive personalised CX into the financial services sector, received funding of $160 million in 2021. Such an impressive sum comes courtesy of contributions from Viola Ventures, Lightspeed Ventures, Sequoia Capital, Nyca Partners, and others.
Vonage Powers a COVID-19 Information Chatbot for WhatsApp
Vonage has announced a new partnership with WhatsApp, which will extend access to VIRA – the COVID-19 vaccine information chatbot – to WhatsApp users across the globe.
The team developed a dependable solution, giving users 24-hour access to evidence-based answers, pre-vetted by the vaccine scientists at John Hopkins University.
Alvaria Releases a Real-Time AI Suite for Remote Agent Management
Alvaria has launched its latest innovation, Alvaria Real Time Optimizer, which enables supervisors to enhance contact centre engagement from a remote environment.