Salesforce Partners with Accenture on Generative AI
Salesforce is partnering with Accenture to enhance the deployment of generative AI for CRM.
The solution will allow companies to scale Einstein GPT, Salesforce's generative AI for CRM, which intends to improve agent productivity and customer experiences. Einstein GPT, released last month, was touted as "the world’s first generative AI for CRM" and combines ChatGPT with Salesforce’s AI to provide a multi-purpose tool whose range of features includes scheduling messages, writing emails, personalising content, creating visuals, and writing code.
Bill Patterson, EVP and General Manager, C360 Applications at Salesforce, said:
Accenture and Salesforce together have years of experience in AI and play a critical role in ensuring customers get the most value from this technology. We want to come together to bring the visionary and technical expertise needed to unlock new possibilities for AI- and data-powered CRM, driving a profound transformation in customer interactions."
Salesforce's Generative AI in IT Survey of over 500 senior IT leaders discovered that 84 percent believe generative AI can help to serve their customers better. More than half of the respondents are experimenting with or actively utilising generative AI in their businesses, and 67 percent are prioritising generative AI within the next 18 months. Salesforce interprets these findings as a need to ensure the deployment of the technology is carried out effectively.
RingCentral Surpasses Q1 Expectations with $534m Sales
RingCentral started the first quarter of 2023 strongly by exceeding expectations with total revenues of $534 million.
RingCentral's revenue growth reflects a 14 percent year-over-year growth. Key product innovations were also highlighted during the vendor's quarterly earnings call, with references to RingSense, RingSense for Sales, RingCentral for Teams 2.0, RingCentral for Frontline Workers, and RingCentral Overlay.
Vlad Shmunis, RingCentral’s Founder, Chairman and CEO, was naturally optimistic about his company's earnings call. "We had a good first quarter, as we exceeded the high end of guidance across key metrics," Shmunis said. "Our open platform, deep integrations to top third-party applications, 99.999% reliability, global reach, and integrated UCaaS and CCaaS platform continue to resonate with customers and distinguish RingCentral from competitors."
Among other positive takeaways from RingCentral's earnings call was the business exceeding the high end of guidance for subscriptions, with a revenue increase of 16 percent year-over-year to $508 million. Annualised Monthly Recurring Subscriptions (ARR) were also up.
Microsoft Invests in Builder.ai to Simplify Business App Development
Microsoft has partnered with Builder.ai to create AI solutions that streamline enterprise software and app development.
Builder.ai produce AI-powered development software that empowers businesses to build their native web and mobile apps without requiring technical expertise. Builder.ai’s “Natasha” AI product manager tool will be integrated with Teams and available for users looking to develop their own business apps and software.
Sachin Dev Duggal, Chief Wizard & Founder of Builder.ai, commented:
From my first meeting with Microsoft to the moment we agreed to collaborate more strategically, one thing has been really clear-Microsoft’s commitment to helping everyone unlock their true potential. We are ecstatic that the world’s largest software company chose Builder.ai as a collaborator to lay down deeper roots in helping the next 100m businesses and beyond become digitally native."
Builder.ai's solution breaks software down into intuitive "lego-like" features, a system complemented by customisation options from a network of designers and developers comprising a "human-assisted, AI-powered assembly line", as Builder.ai's announcement describes the offering.
