Welcome to our round-up of the top news in the CX space over the last seven days.
Salesforce Launches Sales Cloud Unlimited
Salesforce has launched an “unlimited” version of Sales Cloud which brings together a host of capabilities into one platform.
The company unveiled the Unlimited bundle at its World Tour event in London. Also included in the subscription are Sales Engagement and Salesforce Inbox.
Ketan Karkhanis, General Manager and Executive Vice President of Sales Cloud, said:
“Companies need technology that unites workflow, automation, and intelligence to drive productivity and efficient growth across every channel, and now with Sales Cloud Unlimited, our customers can have all three.”
Vonage Chosen by Digital Banking Firm to Improve CX
Digital banking and payments firm Revolut has selected Vonage Contact Centre for Salesforce solution to improve customer communication.
The integration will enable Revolut agents to route calls between team members and customise dashboards with real-time performance metrics, strengthening overall contact centre efficiency.