Welcome to our round-up of the top news in the CX space over the last seven days.
NICE Surpasses $1 Billion in Annual Cloud Revenue
NICE has achieved $1 billion in cloud revenues over the course of 2021.
After securing $285 million in Q4, NICE cloud offerings accounted for over 53% of overall annual revenues.
Beth Gaspich, Chief Financial Officer at NICE, discussed on an earnings call:
The Q4 top-line was driven by another stellar quarter in the cloud with 28% year-over-year cloud revenue growth coupled with an outstanding performance in our product revenue, which grew 54% year-over-year.
Advisory Firms Question Zendesk’s Takeover Bid of Momentive Global
Proxy advisory firms have criticized the proposed takeover of Momentive Global, questioning the financial merit and logic of the deal.
The news comes after many prominent Zendesk shareholders voiced their concerns regarding the high risks involved in acquiring the parent company of SurveyMonkey.
Akixi Receives Investment from Axiom Equity and True North Advisory
Call analytics software provider Akixi has received a growth investment from Axiom Equity and True North Advisory.
The company plans to put the funds into further international expansion, as well as product innovation.