From an enterprise communications stalwart exiting bankruptcy to a CRM giant expanding its portfolio via acquisition, here are some extracts from our most popular news stories over the last seven days.
Mitel Wins Court Approval for Its Plan to Exit Bankruptcy
Mitel is set to exit Chapter 11 Bankruptcy, with the Texas courts approving its pre-packaged plan.
Upon its initiation, the plan will wipe approximately $1.15BN from its debts, which total $1.3BN.
The plan will also reduce its annual cash interest expenses by around $135MN.
Additionally, Mitel will access $64.5MN of financing to support its go-forward operations.
The news comes just 39 days after Mitel filed for bankruptcy, expecting a "swift" exit.
Now, the vendor has pledged to leave Chapter 11 protection within the “current calendar quarter” – aka before July begins.
Then, it may leverage that $64.5MN and look toward its next chapter.
In the meantime, Mitel promises a "normal course of business".
As such, customers and partners shouldn’t expect the exit process to impact Mitel’s support and services. (Read on…).
Google Debuts Its "Next-Generation" Customer Engagement Suite
Last week, Google formally announced the “next generation” of its Customer Engagement Suite.
In doing so at Google Next 2025, the tech giant showcased its slew of AI-powered capabilities for the offering.
The enhancements will span the four cornerstone solutions that comprise the Customer Engagement Suite: Conversational Agents, Google Cloud CCaaS, Agent Assist, and Conversational Insights.
When announcing the news, Lisa O’Malley, Senior Director of Product Management for Google Cloud AI, detailed some of the features of the revamped Customer Engagement Suite:
[It] will include human-like voices, comprehension, and the ability to understand emotions, and integration with data sources, CRM systems, and popular business messaging platforms.
Yet, perhaps most significant is Google’s framing of this as the "next-generation" Customer Engagement Suite.
In doing so, it positions the solution as an "end-to-end AI CX application", not just an offering for contact centers. (Read on…).
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
HubSpot has agreed to acquire Dashworks, the “AI Assistant for Workplace Questions”.
Dashworks integrates with "all" a company’s apps to create a “single source of truth”.
