Welcome to our round-up of the top news in the CX space over the last seven days.
Avaya Partners with Alcatel-Lucent Enterprise
Avaya has announced a partnership with Alcatel-Lucent Enterprise (ALE), an international provider of communications, networking, and cloud solutions.
The partnership will extend the availability of Avaya’s OneCloud CCaaS composable solutions to ALE’s global customer base, while ALE will also make its digital networking solutions available to Avaya customers.
Genesys Signs the ‘Largest Deal’ In Its History
Genesys has signed a nine-figure contract with a leading North American financial services institution to transform its global contact centre operations.
The exciting partnership could be influenced by partners, as 50% of its new bookings were in the past fiscal year. New partnerships with fellow industry juggernauts Nuance and Qualtrics may have helped Genesys achieve annual cloud revenues of over $825 Million.
Zendesk Invests in Alliants’ Guest Experience Platform
Zendesk has invested in Alliants to help the guest experience platform provider bring its solution to a bigger, global audience.