Welcome to our round-up of the top news in the CX space over the last seven days.
Five9 Enjoys a Record Quarter
Five9 has set Q2 records for net new bookings and deals with its installed customer base. Its revenue also jumped 32 percent year over year to $189 million – another quarterly record.
Shortly after announcing these figures, Five9’s stock rose by 13 percent.
Rowan Trollope, CEO of Five9, said at the time: “We believe contact centers are mission-critical and arguably become even more critical in a downturn.
Thus, when CFOs [consider] areas to cut back on spending, they will focus on optional spend areas rather than ones where they are able to productively interact with customers, reduce costs and increase revenues.
Trollope also pinpointed Five9’s diverse customer base – across all industry sectors – and its strong retention rates as essential drivers of growth.
RingCentral Releases a Host of New Cloud Capabilities
RingCentral has released a host of capabilities across its cloud phone system and unified business communications platform.
The new capabilities aim to help customers automate administrative tasks, reduce app switching, and create custom workflows.
The company has also made improvements to its Salesforce and Hubspot integrations to foster productivity among sales teams.
Meanwhile, new phone capabilities include personal call forwarding, Auto-dialler to expedite services and dialling, line seizure for emergency service and more.
Infobip Acquires Peerless Network
Infobip has acquired a VoIP provider Peerless Network to strengthen its global voice offering.