Welcome to our round-up of the top news in the CX space over the last seven days.
Five9 Secures a Record $40+ Million Contract Win
Five9 has finalized a deal with one of the largest companies in the world, which will roll out tens of thousands of seats on the Five9 Cloud Contact Center.
The vendor anticipates the deal to achieve an annual recurring revenue (ARR) of over $40 million in software subscriptions alone.
Microsoft Announces New Customer Journey Orchestration Capabilities
Microsoft has launched new real-time customer journey orchestration capabilities for its Microsoft Dynamics 365 Marketing solution.
These features enable companies to gather real-time information regarding digital communications across email, mobile, social media, and in-person touchpoints.