Welcome to our round-up of the top news in the CX space over the last seven days.
Cyara Acquires Botium
Cyara has acquired Botium, adding automated chatbot testing to its array of customer experience assurance offerings.
The deal is a significant step in Cyara’s plan for international growth and product innovation, supplemented by its recent $350 million growth investment.
With this investment, Cyara aims to deliver a “complete CX assurance platform”, which will test customer journeys, no matter the channel or hosting platform.
Talkdesk Research Reveals What Gen Z Customers Want
New Talkdesk research has revealed that 88% of Gen Z consumers are loyal to only five companies or fewer.
The “Winning Gen Z Through Exceptional Customer Service” report also reveals two fundamental drivers of this loyalty. These are allowing customers to resolve service issues easily and conveniently and addressing their concerns and priorities beyond the context of customer service alone
Sabio Launches a New AI-Powered CX Platform
Digital customer experience transformation specialist Sabio has launched a new AI-powered platform – Sabio Console – to simplify the omnichannel customer experiences.