From funding rounds and new launches to acquisitions and partnerships – a lot can happen in a week. But don’t fluster, we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Find last week’s trending titles below!
Concentrix Acquires PK
Concentrix has acquired PK, the customer experience engineering firm, to accelerate the digital transformation initiatives of its clients.
The transaction will see over 5,000 staff across 20 cities in four countries switch allegiances as Concentrix strives to enable businesses to deliver differentiated, consistent experiences.
Conversational Recruiting Platform Paradox Raises $200M
Conversational recruiting platform Paradox has closed a $200 million Series C round led by Stripes, Sapphire, and Thoma Bravo. The latest investment values the company at $1.5 billion. Paradox intends to put its effort into team expansion in 2022.
Paradox’s flagship product, conversational AI assistant Olivia is designed to help companies automate recruiting tasks such as candidate screening, interview scheduling, onboarding, all through smart, mobile-first experiences.
Cisco and Zoom Invest $8.7m in Mio
Cisco and Zoom have invested a combined $8.7m in Mio, the business that aims to unify messaging networks.
By using a communication platform that interoperates with various systems, companies can utilise a strategy where CX becomes a team sport. Departments – such as customer care – can create allegiances and seamlessly communicate to speed-up CX transformation strategies.
Enabling users to do so, Mio provides the space for cross-platform direct messaging, group chats, and channels. Users may also edit/delete messages, thread messages, post emoji reactions, @ mention users, and upload files.