Motorcycle insurance company Bennetts announced it migrated its contact centre to a Twilio cloud-based contact centre platform.
Bennetts shifted from legacy contact centre systems and Intercom web chat, to Twilio Flex, working with Twilio consulting partner Zing.
The solution is fully integrated with Calabrio to bring all CX aspects together seamlessly.
Ian Scrivens, head of IT development at Bennetts, said: “While our initial driver for this implementation was the Saga sale and moving off their systems, it presented a perfect opportunity to build a platform that was user-centric and built for flexibility and growth.