Barak Eilam has confirmed the end of his tenure as NICE CEO.
In stepping down, Eilam calls time on a NICE career that has spanned over 25 years and seven different roles.
Originally announced back in May 2024, the former CEO officially vacated his position on the 31st of December 2024.
Following this, he took to LinkedIn to share the image above and opine on his time with the company, labeling the decision to join NICE in April of 1999 as the best of his life.
Having started as a QA engineer "working in the parking lot basement", Eilam wrote with pride about becoming CEO – outlining some of the achievements of his 10+ year reign.
Under his leadership, NICE became a multi-billion-dollar enterprise, increased its total addressable market fivefold, tripled its revenue to the tune of almost $3 billion, and grew profitability fourfold.
However, among the financial and business successes, Eilam was also keen to highlight the "unwavering commitment" and "collective brilliance" of the people he worked with, describing his colleagues as his "second family."
While he did describe the choice to step down as"one of the hardest" of his life, he was full of praise for new CEO Scott Russell and the future of the company.
"To my fellow 9,000 NICErs: keep pushing boundaries, challenging the status quo, and striving for greatness," he wrote.
To our customers, partners, shareholders and board of directors: Thank you for trusting us on this journey.
"As I turn the page to the next chapter of my life, I’ll keep cheering from the sidelines as a proud NICEr. Thank you for the unforgettable memories, the laughter, the late nights, and the shared victories."
Barak Eilam’s Long CCaaS-Shaped Shadow
Outside of the specific statistical improvements ushered in under Eilam’s leadership, the former CEO can also be considered chiefly responsible for transforming NICE from a workforce optimization (WFO) software provider to a leader in the CCaaS market.
Indeed, Eilam was instrumental to the company’s 2016 acquisition of inContact – a deal often touted as one of the most successful in CX history – which led to the launch of NICE CXone.
The CCaaS platform is now NICE’s flagship offering. It boasts over one million users, driving substantial business growth and a remarkable increase in market capitalization, rising from $2.37BN in 2014 to $14.38BN today.
