Balto has announced an embeddable app-free version of its platform.
The app-free version integrates with major CCaaS systems and workflow solutions, including Genesys Cloud, NICE InContact, and Salesforce.
Formerly a standalone application, customers can now integrate Balto’s platform with no need for IT interference and streamline agent workflows for increased productivity.
Balto's platform picks up the audio from conversations and guides agents in real-time by providing smart checklists and dynamic prompts.
Balto CEO Marc Bernstein said: "We are continually ahead of the market with improvements to the agent experience, removing technical barriers, and reducing time to value for our customers."
"The new embeddable Balto is the perfect example of just that. We are now a part of the single access point for the critical tools that agents need to perform best at their jobs."
The cloud-based platform activates when calls begin so agents do not need to manually start and stop the app. Further, agents can harness the same pane of glass as their existing CCaaS and UCaaS system, reducing desktop clutter.