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Feature11 Dec 2023 · 1 min read

AWS re:Invent 2023 - Catching Up on All the Contact Center News

Watch on YouTube. CX Today's Charlie Mitchell hosts Pasquale DeMaio, VP of Amazon Connect . In this session, we review all the contact center news from AWS r...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell hosts Pasquale DeMaio, VP of Amazon Connect.

In this session, we review all the contact center news from AWS re:Invent 2023, discussing:

  • The improved integration of Amazon Connect with Service Cloud Voice
  • Amazon Q and how it fits in Amazon Connect
  • All the other GenAI enhancements for Connect
  • The new Amazon WorkSpaces Thin Client

If you're looking to find out more about the new GenAI innovations, visit our recent article.

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