Avaya will enforce a monthly minimum commitment of 200 seats, effective from June 30, 2025.
The move will impact Avaya Experience Platform (AXP) Public customers.
Customers with fewer seats may cancel their subscription without charge by providing a written notice to Avaya before June 30.
Alternatively, they can modify their subscription to meet the 200-seat threshold.
All AXP Public subscription bundles will be affected, including the "Digital Only", "Voice Only", and "All Media" offerings.
Customers that use these in combination must ensure that – all together – their seat count meets that 200-seat minimum target.
The news comes as part of an "AXP evolution update", which Avaya sent to its customers on January 31, 2025. Critically, the update noted:
Avaya will also offer additional innovative cloud and on-premises solutions for seamless customer migration, with details available soon.
Lastly, the enterprise communications stalwart stressed how customers that meet or exceed the 200-seat target will not need to take any action.
Avaya Renames the Avaya Experience Platform (AXP) Public
Alongside the minimum seat count, Avaya is renaming the Avaya Experience Platform (AXP) Public, which will now go by the name: Avaya Experience Platform (AXP).
Additionally, the company has renamed the bundles referenced above "Essentials Digital", "Essentials Voice", and "Advanced", respectively.
All these changes come as Avaya restructures its business around its large enterprise customers. Unfortunately, that has resulted in substantial global layoffs.
Alongside the restructuring, Avaya is also cutting back on its portfolio, with several notable discontinuations.
Avaya to Discontinue Its SIP Trunking and Communications APIs (CPaaS)
The AXP evolution update included a reminder that Avaya will shutter its SIP Trunking and Communications APIs (CPaaS) cloud services.