Avaya has teamed with Ingram Micro to provide Avaya OneCloud to the Levant region.
Ingram Micro will supply and support Avaya OneCloud CCaaS and UCaaS solutions, with a focus on enabling a transition to the future digital workplace in a post-COVID world among its customers.
Fadi Moubarak, Vice President – Channels, Avaya International, said: “Ingram Micro has shown incredible leadership in driving cloud-based business models among its partners, and we’re proud to be adding to that transformation with the Avaya OneCloud portfolio.
“With a journey starting at our Avaya OneCloud Subscription offering, and going all the way through hybrid deployment methods to full-public cloud products, we’re enabling partners across the region to reap the benefits of cloud while growing sustainably.”
Avaya’s Life and Work Beyond 2020 report states that a future digital workplace is already taking shape, with a drive to inject humanity into the customer experience and a preference for hybrid working among the top priorities for customers and employees.
The research found that 71% of consumers identify customer service problems as having a negative impact on their wellbeing.
It also revealed that six in 10 employees would be keen to carry on working from anywhere, claiming they would support government policies that encourage a hybrid work environment.