International Cloud Partner for Avaya, and Innovation Partner of the Year, 4Net Technologies recently announced that it has agreed to provide Welsh councils with shared contact centre platforms . The initiative, funded by the Welsh Government has been dubbed "Connecting Wales," and it will allow public sector groups to access an advanced digital platform for communication and collaboration.
Welsh councils will now have access to a communication stack that's both affordable and efficient, allowing them to but customers at the heart of their business decisions. This means that the public service operations will be able to give Welsh citizens more control over the kind of services they can access, and the information they receive. The shared contact centre platform will also allow for better collaborative working in the public sector.
Transforming Welsh Councils
Wrexham and Vale of Glamorgan councils have already implemented a strategy to expand the availability of their online services for customers, ensuring that they're efficient and easy to use. Currently, the Vale of Glamorgan is at the head of this initiative.
The solution will be integrated into the Agile Cloud platform from 4Net, which provides state-of-the-art Contact Centre and UC services to central and local government organisations. This will help to drive resilience, simplicity, and user productivity for modern communication strategies.
The 4Net brand has been delivering award-winning UCaaS in the form of Agile Cloud to public sector organisations in a wide range of locations. 4Net also supports the UK Central Government shared services platform Antenna, which offers end-to-end hosted UC and contact centre solutions on a highly flexible and PSN accredited environment.
Richard Pennington[/caption]