In another round of employee cuts, Avaya has reportedly laid off more than 30 percent of its staff at its Global Capability Center (GCC) in India.
The move, first reported by The Economic Times last week, is the latest of several that Avaya has made to downsize its global workforce.
These started in November 2024, shortly after the appointment of Patrick Dennis as CEO, who formerly led Aspect Software (now Alvaria).
Since then, the cuts have stretched globally, with Europe and the Middle East hit particularly hard, and have not let up.
Indeed, a source even told CX Today that Avaya had offered all voluntary staff exit packages in August, a widely discussed move on public forums.
These moves are likely an attempt to drive profitability as the company fights to keep its on-premise enterprise base from switching to cloud rivals like AWS, Genesys, and NiCE.
In time, that will prove an almighty challenge, and The Economic Times has also suggested that Avaya has significantly scaled down work previously outsourced to third-party providers of support services, noting Wipro as a key example.
While closure of the India GCC does not appear to be on the horizon, Tim Banting, Head of Research & Business Intelligence at Techtelligence, warned:
From an enterprise buyer perspective, I would want to know what parts of my deployment depend on India GCC.
"This mirrors a broader trend in UC firms retrenching in response to financial pressure, shifting priorities, overhang from pandemic-era hiring, and competitive pressure."
Steve Morris, CEO and Founder of NEWMEDIA, also spoke with CX Today about the possible effects of the layoffs. "With the loss of key Avaya personnel involved in supporting and product ops, continuity of response and support quality will be at risk," he said.