Avaya has released two new bundles for its on-premise Avaya Experience Platform (AXP) customers.
The bundles aim to give those customers new AI and public cloud capabilities while allowing them to keep their core contact center platforms on-premise.
In releasing the packages, Avaya is again delivering on its "innovation without disruption" strategy.
After all, customers can choose the best-fit bundle and layer it over their existing infrastructure.
The first package is AXP Essentials. It offers a starting point for Avaya customers to build on what they already have, with noise removal, real-time transcription, and agent-assist capabilities.
Also available within the bundle is a unified desktop, "advanced" workflow integrations, and connectors to CRM systems, including Salesforce, ServiceNow, and Microsoft Dynamics.
Avaya also mentions journey orchestration tools, which likely stem from its recent Edify roll-up, and an open framework to integrate a third-party virtual agent into the Avaya environment.
The second bundle is AXP Advanced. It offers everything Essentials does, alongside additional digital channels and an "omnichannel experience".
AXP Essentials is available for USD 119 per user per month, while AXP Advanced costs USD 169.
Avaya shared the news with CX Today ahead of the upcoming GITEX 2024 event, where attendees may deep dive on the company's latest offerings.
Ahead of the event, Omar Javaid, Chief Product Officer at Avaya, told CX Today: “Our latest solution packages – AXP Essentials and AXP Advanced – offer a simple yet powerful new way for our AXP On-Prem customers to unlock innovation by layering advanced CX capabilities on top of their existing investments.
They are designed to meet specific customer demands, enabling businesses to amp up experiences through AI and other cloud capabilities using existing investments – without disrupting their business.
While the bundles may contain everything an enterprise contact center requires, Avaya customers can overlay a series of add-ons.