Cloud communications and workstream collaboration provider Avaya has announced the acquisition of contact centre software development and system integration firm CTIntegrations.
Having previously been part of the Avaya DevConnect partner ecosystem, CTIntegrations’ offering includes the CT Suite contact technology platform, which supports the customer and agent experience with digital workflow processing and reporting capabilities.
“We are excited to have the CTIntegrations team join Avaya,” said David Austin, GVP, Corporate Development, Avaya. “The tremendous talent they bring along with their deep domain expertise in Avaya’s contact centre platform will immediately add value to our innovation engine and super-charge our Avaya OneCloud CCaaS solution. This acquisition also plays a key role in supporting our overall Avaya OneCloud platform beyond CCaaS, so customers can take full advantage of our composable cloud platform with additional building blocks for solutions optimised to address their specific needs.”
Avaya said the company would be integrated with its AI-powered OneCloud experience platform, which includes CCaaS, CPaaS and UCaaS components.
“Avaya and CTIntegrations have been outstanding partners for a number of years, and I am confident our customers will benefit from increased synergies as an integrated team,” said Ronny Flaatten, CEO and Founder, CTIntegrations. “We are committed to building an exceptional journey for Avaya customers to leverage the benefits of next-generation cloud, including hybrid cloud, with Avaya OneCloud CCaaS solutions, and to further extend the capabilities of the composable Avaya OneCloud platform.”
Terms of the deal were not disclosed, having already closed in August 2021. The news comes alongside third quarter results which beat analyst expectations, with total revenue increasing 2% year-over-year to $732mn.
“Our third quarter represents the fifth consecutive quarter of year over year revenue growth and speaks volumes to the significant progress we’ve made on our transformational strategy. We are executing ahead of plan and I could not be prouder of the Avaya team,” said Jim Chirico, president and CEO of Avaya.