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InterviewCX Intelligence12 Apr 2021 · 1 min read

Automating Conversations in CX

Watch on YouTube. In this session we discuss the following: Why it’s so important for businesses to automate conversations in CX How predictive and real-time...

Carly Read

In this session we discuss the following:

  • Why it’s so important for businesses to automate conversations in CX
  • How predictive and real-time analytics drive the VoC
  • Whether AI automation counteract or compliment the live agent workforce

If you’re looking for more information on this topic visit SAP.

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