Recent work3 stories
Interview
Smarter CX Consulting: AI and Big Data Take Center Stage
Businesses face mounting pressure to optimize customer experience while reducing costs. As customer expectations evolve, traditional CX consulting methods - ...
Sophie Austen · 25 Mar 2025
Interview
Bigger Isn’t Always Better: Why Smaller AI Models Are Outperforming LLMs in Contact Center Hiring
The AI Hiring Dilemma in Contact Centers Every interaction in contact centers shapes brand perception. To streamline hiring, businesses are increasingly turn...
Sophie Austen · 26 Feb 2025
Interview
Datamatics CEO: Businesses Are Under Pressure to "Do Something" with AI, But Many Don't Know What
Despite the rapid acceleration of generative AI (GenAI), many businesses remain uncertain about where is best to deploy it… “It’s a conversation that the CEO...
Sophie Austen · 26 Feb 2025