Recent work2 stories
Feature
Amazon Redefines How Customers Shop with Its New "Buy for Me" Feature & Alexa Plus
Just when we thought online shopping couldn’t get any more frictionless, Amazon takes it to the next level — and it’s got AI driving the cart. The newly laun...
Sirte Pihlaja · 9 Apr 2025
Interview
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
AI-driven customer and employee experiences are no longer a futuristic vision; they are here, transforming how businesses interact, serve, and engage. From h...
Sirte Pihlaja · 4 Feb 2025