HappyOrNot CEO: "Customer Feedback Insights Must be Layered on Other Metrics"
In this interview, Miika Mäkitalo, the CEO of HappyOrNot, traces the company's journey from its founding in 2009 to its current status as a global leader in ...
Sabine Groven · 17 Nov 2023
The Role of Artificial Intelligence in Recent Customer Service Layoffs
Suumit Shah, the founder and CEO of Indian startup Dukaan, recently announced on Twitter (now X) that the company laid off 90% of its support staff due to im...
Sabine Groven · 11 Sept 2023
Professor Mohamed Zaki on CX design: Personalisation and digital capabilities
In case you missed part one of the interview, take a moment to read about some of the key challenges related to CX design. In a conversation with MyCustomer,...
Sabine Groven · 31 Jul 2023
Professor Mohamed Zaki on the Key Challenges of CX Design
Designing exceptional customer experiences is a complex task for organisations. To better understand the challenge, MyCustomer spoke with Professor Mohamed Z...
Sabine Groven · 26 Jul 2023
'Empathy Needs to be Enabled Through People, Processes, and Technology' - Forrester Analyst
At a time when the cost-of-living crisis continues to impact individuals and communities, empathy remains an essential topic for organisations striving to en...
Sabine Groven · 12 Jul 2023