The Top Investments You Should Be Making in Your Website This Year
Your organization’s website is more than just an online presence — it’s the cornerstone of your brand and a key driver of business success. A well-optimized,...
Robbie Pleasant · 2 Jan 2025
What Can You Build with Speech AI?
With all the buzz around AI, it’s all too common for businesses to fall into the trap of investing in AI-powered technology without knowing what they’re goin...
Robbie Pleasant · 27 Aug 2024
Is AI Speech-to-Text Secure?
With the exponential advancement of artificial intelligence (AI) technology, speech recognition, and natural language processing (NLP), organizations have un...
Robbie Pleasant · 20 Aug 2024
The Development of Sentiment Analysis: How AI is Shaping Modern Contact Centers
One of the biggest impacts artificial intelligence (AI) can have on a contact center is improving customer satisfaction. When properly utilized, AI can empow...
Robbie Pleasant · 2 Jul 2024
Even Customer Support Needs Customer Support
Even the greatest support agents can still be held back by technical issues on their end, which is why having a reliable, quality contact center platform is ...
Robbie Pleasant · 1 Jul 2024
How Conversational Intelligence Platforms Are Using AI in 2024
One area where we can clearly see this is in conversational intelligence platforms, which use AI to optimize communications and business processes. Conversat...
Robbie Pleasant · 25 Jun 2024
MiaRec AI Prompt Designer: Revolutionizing AI Prompt Customization and Testing
Many organizations use AI to summarize calls, analyze sentiment, and gain new insights, but your average AI-powered tool only provides basic, canned informat...
Robbie Pleasant · 19 Jun 2024
3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)
When you run a contact center, you want to ensure your customers are getting the best help possible and end every call satisfied. At the same time, you need ...
Robbie Pleasant · 25 Apr 2024
How Does Contact Center AI Mature?
Artificial intelligence (AI) became a core part of contact center technology surprisingly quickly. Tools like chatbots, keyword analysis, and sophisticated a...
Robbie Pleasant · 21 Mar 2024
How to Add Video Summaries Without ChatGPT
Many wondered “Is there anything AI can’t do?” But as we began to test the limits of the technology, it became clear that different AI tools are required for...
Robbie Pleasant · 21 Mar 2024
How Easy is it to Integrate AI into your Product Roadmap?
As AI-powered technology continues to develop and grow in use, many organizations and technology providers are looking for new ways to add AI to their offeri...
Robbie Pleasant · 25 Jan 2024
Unlock the Hidden Value of Transcripts and Voice Data
It’s no secret that AI can bring tremendous value to businesses and their contact centers. Organizations of all shapes and sizes are working AI into their so...
Robbie Pleasant · 7 Dec 2023
The Evolution of Contact Center Quality Management
Since the creation of contact centers, managers and QA teams have been asking one big question: “How do we make sure we’re keeping our customers happy?” That...
Robbie Pleasant · 4 Dec 2023
Why Should You Use Automatic Call Summaries?
For contact centers across industries of all kinds, taking detailed notes on customer interactions is essential. But taking notes during the call can be dist...
Robbie Pleasant · 21 Sept 2023
How Is ChatGPT Changing CX?
Wherever you look today, it seems as though everyone is trying to work ChatGPT and other conversational AI into their business processes. But one field that’...
Robbie Pleasant · 9 Mar 2023