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Portrait of Rob Scott

Rob Scott

@rob

Publisher · CX Today

Rob is the Publisher of CX Today, overseeing the title's coverage of contact centre technology, customer analytics and the wider customer experience industry.

Recent work1 story
What's Keeping CX Leaders Up at Night? CMP's Nicole Kyle Has the Data
Explainer

What's Keeping CX Leaders Up at Night? CMP's Nicole Kyle Has the Data

CMP Research's Nicole Kyle on the three customer contact crises of 2026: fragmented data, failing self-service, and AI change mismanagement

Rob Scott · 1 Jul 2026