Recent work2 stories
Interview
Harnessing Real-Time Data for Improved Customer Experience Understanding
In a recent article, we talked about the widening gap in Europe in customer experience maturity . In this piece, we thought it would be helpful to decode the...
Ricardo Saltz Gulko · 5 Sept 2023
Interview
Designing a differentiated B2B experience – a 22 step challenge
CX design is no longer just about aesthetics. It’s a strategic tool that helps B2B companies create meaningful differences in saturated markets. But, many Eu...
Ricardo Saltz Gulko · 5 Jul 2023