Choosing the Right Partners for Cloud Contact Center Solutions
When the COVID-19 pandemic forced businesses to shut their doors last year, organizations were faced with a sink or swim situation. With in-store service no ...
Gabriel Avner · 14 Jun 2021
Trust but Verify — How PCI-DSS is Impacting Contact Centres Gone Remote
When COVID-19 forced contact centres to shut their doors and send their team remote, many of the challenges on their checklists were obvious. Tasks like ensu...
Gabriel Avner · 30 Nov 2020
Contact Centres are Seeking Greater Agility in the WFH Era
For those in the hi-tech sector or the road warrior-types that have long had a hybrid of working from office and the office, the challenge of going remote ha...
Gabriel Avner · 25 Nov 2020
The Writing’s on the Wall — Call Center Analytics During Remote Work
Under ideal circumstances, taking your call center to a remote model is a task that you want to roll out over the course of a year or two. However, as COVID-19 forced this multi-year process into a matter of two to three months
Gabriel Avner · 2 Oct 2020
How Talkdesk Helped Workfront be Agile in the Face of Adversity
In hopes of getting a sense of how this transition is going, we caught up with Utah-based enterprise project management tools provider Workfront and asked them how they are shifting their team’s culture
Gabriel Avner · 17 Jun 2020