Recent work4 stories
Interview
CX highlights from NRF '24
Underpinning every retail innovation, strategy and tech development, the global economy will always be a central concern for the industry, and NRF 2024 revea...
Emma Newman · 28 Jan 2024
Interview
The Shape of Things to Come
It’s that time of year when industry commentators and pundits share their visions for the future, and make an attempt to predict what is likely to happen ove...
Emma Newman · 18 Dec 2023
Interview
Choice Overload - Taking the Anxiety out of Retail
We’ve all experienced it – whether we’re trying to decide what to watch on Netflix, arranging an evening out with friends, or selecting what to buy when we’r...
Emma Newman · 22 Nov 2023
Interview
Making Smart Choices – AI & Retail Recommendations
There’s no doubt that the tech industry experiences more paradigm shifts than most, thanks to rapid advances that are triggered by humans and accelerated by ...
Emma Newman · 30 Oct 2023