Recent work2 stories
Interview
Ten Key Learnings in the Shift to Self Service
It’s fair to say that in 2020, the pandemic caused a highly volatile business landscape, and customer service had to get agile very quickly in order to keep ...
Elaine Roche · 11 Sept 2023
Interview
How to Embed Customer Experience Thinking
Every aspect of our organisation is driven by customer experience, from the front line to the boardroom. I lead a team of customer success-focused profession...
Elaine Roche · 17 Jul 2023