The AI Fix for Disappearing Customer Journeys
In today's always-on world, customers don't think in channels – they think in outcomes. They want a simple question answered quickly, changes made without fr...
Christopher Carey · 29 Apr 2026
When Customer Journeys Go Dark: AI Orchestration and the Fight for Visibility
Enterprises often talk about "knowing the customer." They invest in CRMs, contact center platforms, analytics platforms, and automation – each designed to im...
Christopher Carey · 22 Apr 2026
The AI Fix for Vanishing Customer Journeys
Christopher Carey sits down with Gaurav Anand, Global Head of Customer Interaction Suite at Tata Communications , to explore why customer journeys break down...
Christopher Carey · 15 Apr 2026
Big CX Update: How Tata Communications Is Transforming Customer Interactions with AI
In this episode of CX Today, host Christopher Carey sits down with Gaurav Anand, Global Head of Customer Interaction Suite at Tata Communications , to explor...
Christopher Carey · 21 Jan 2026
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
Watch host Christopher Carey sit down with Gaurav Anand, VP and Head of Customer Interaction Suite at Tata Communications , to explore one of the most pressi...
Christopher Carey · 15 Dec 2025
Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys
As customer expectations continue to rise across digital channels, businesses are under growing pressure to deliver seamless, context-rich and proactive expe...
Christopher Carey · 1 Dec 2025
Why the Customer Journey Black Hole Has Become a Business Risk, Not Just a CX Issue
In today’s digital-first world, customers expect seamless, personalized experiences at every interaction with a brand. Yet, many enterprises are struggling t...
Christopher Carey · 25 Nov 2025