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Blair Pleasant

Recent work2 stories
From Reactive Support to Autonomous Resolution: How Agentic AI Will Change Customer Service
Feature

From Reactive Support to Autonomous Resolution: How Agentic AI Will Change Customer Service

Agentic AI is shifting customer service from reactive support to autonomous resolution. Discover how AI orchestration layers are impacting CX

Blair Pleasant · 17 Jul 2026
From Pilot to Production: How Enterprises Can Operationalize Agentic AI
News

From Pilot to Production: How Enterprises Can Operationalize Agentic AI

Dialpad's Shezan Kazi explains how enterprises can move agentic AI from pilot to production — using Skill Mining,Agent Studio, and more.

Blair Pleasant · 19 Mar 2026