Making Customer Success Really About the Success of Your Customers
I came across the term Customer Success about two years ago, in a company I had just joined, and I thought it was a very positive and exciting idea. Then I d...
Alex Monaghan · 3 Dec 2023
Customer Success – What's in a Name? Part Five
This is the final article in a series of five customer success articles that have discussed the purpose of customer success, outlined some of the things that...
Alex Monaghan · 8 Nov 2023
Customer Success – What's in a Name? Part Four
This is the fourth in a series of five, so we’re into the home straight. Three previous customer success articles have discussed the purpose of customer succ...
Alex Monaghan · 31 Oct 2023
Customer Success – What's in a Name? Part Three
My two previous customer success articles have discussed the purpose of customer success and outlined some of the things which can help you achieve it. This ...
Alex Monaghan · 25 Oct 2023
Customer Success – What's in a Name? Part Two
The first of this series of articles discussed the purpose of customer success , which might seem obvious but is often lost among business priorities. This s...
Alex Monaghan · 17 Oct 2023Customer Success – What's in a Name? Part One
I came across the term customer success about two years ago in a company I had just joined, and I thought it was a very positive and exciting idea. Then I di...
Alex Monaghan · 11 Oct 2023