The right contact centre solution is the key to transforming your customer experience strategy. If you want to delight your clients, empower your agents, and improve your business performance from end-to-end, then you need a contact centre that puts performance and productivity first.
For decades, Aspect has been one of the leading companies in the communications environment, offering market-leading interaction management solutions on-premise, in the form of Aspect Unified IP and Workforce Optimisation suites. However, now that the world is evolving at a more rapid pace, Aspect has introduced their state-of-the-art contact centre solutions in a cloud format - ready to support the dynamic businesses of tomorrow. Here's what you need to know about accessing Aspect's powerful customer and staff experience solutions on the cloud.
Aspect Via Cloud Contact Centre: Features
Designed to simplify and enhance experiences for not just your customers, but your agents too, the Aspect cloud contact centre portfolio, "Aspect Via," transforms businesses of all sizes. With solutions for both inbound and outbound communications, Aspect Via offers access to state-of-the-art conversations across mobile, email, SMS, chat, voice, and more. What's more, the contact centre solution comes with workforce optimisation tools built-in, to enhance workforce productivity during each interaction.
In the age of experience, if you want to truly delight your target audience, you need to start by empowering your workforce. The optimisation tools built into Aspect Via give businesses the opportunity to combine best-of-breed inbound and outbound communications with quality management and performance tracking. Features include:
- Support for WOF and interaction management
- Self-service solutions built-in
- Role-based UX for agents, administrators and team leads
- APIs available to support external integrations
- Cloud neutral to suit your roadmap
- Easy to deploy and scale
- Complete customisation options
Aspect Via Contact Centre: Benefits
Aspect built the Via Contact Centre to provide flexible, scalable, and cloud-based connectivity, giving businesses the agility they need to evolve and scale their communications as they see fit. With Aspect Via, companies can deploy best-of-breed modular applications that suit the changing needs of their business operations, ensuring improvements in productivity, and cost-efficiency.